Really specific problem with CS2

I have a user who has Adobe CS2.?She uses Photoshop for most of her work.?She has a strange problem and I'm hoping someone here has encountered it before.?She creates her graphics using Photoshop, then imports them into Microsoft Word documents to print.?Frequently, she uses the Adobe PDF print driver to create PDF files.

Here's the problem: after awhile of printing PDFs using the driver, she loses her ability to print.?The error tells her that no printer driver is installed.?It makes no difference which printer we use (her local Canon printer, our network printer or the PDF printer).?Once this happens, she also loses the ability to print from Photoshop.?She gets the same error.

Here's the complication... she IS able to print from Excel, Outlook, Publisher, Illustrator, and various other programs.?She can also print from the Adobe Acrobat Reader.?The only two programs that lose the ability to print are Photoshop and Word.?Nothing I've tried works.?Once she reboots her computer, all is well for awhile.

Here are the specifications of her computer:

CPU: Intel Core2Quad at 2.66GHz

Memory: 8Gb

Hard Drive: 250Gb

Video: PCIe 2Gb nVidia

OS: Windows Vista Ultimate 64 SP2

Suite version: CS2

Can anyone offer any help, please?!?!?!?I'm desperate here.

Thanks, in advance.

Really specific problem with CS2

Did this start to happen after Vista SP2 update?

Really specific problem with CS2

No.?I was hoping SP2 would fix it.

I would update first.

I did update. SP2 is on the Vista machine. The problem remains.

- Kevin Olson

You can try reading this please. When I google your problem it seems CS2 is not very stable under Vista 64 bit. It works but people have different issues depending on their system. Yes I know it is for CS4 but it is the best I could find for now.

http://kb2.adobe.com/cps/406/kb406394.html

I stumbled onto that, too. Unfortunately, it wasn't much help for me. Because she does a lot of printing to .pdfs, I was wondering whether there was a memory address issue with the .pdf printer driver.

The fact it only happens in Photoshop and Word has me curious. It works with other programs even when it stops working for PH and Word.

- Kevin Olson

Could very well be.

OK Have the worker bee use PNGs. MSFT Word supports that format best. Do you suppose it's an error in that workers workflow. You would be surprised what people do when working; Like how many applications does that person keep open or running in the background when working ?! The fact that this worker can print from other applications doesn't mean much to me; if say Photoshop is using up all it's cache. Were does this worker have Photoshop's scratch disk ? On a different drive then the system, I hope.

I guess I'm outta suggestions (if none of the above twigs anything) -- It's hard to troubleshoot something like this without observing the worker and being in front of the computer.

P.S. Shite I just clued in to the fact that this is CS2 on Vista (shaking my head; I 'm slow sometimes). You know that not supported right ?!

Well, as a testament to the previous poster saying CS2 had an issue with

Vista 64... if we max out the amount of memory Photoshop uses, it says

100% is 2.7Gb. She has 8Gb of memory on her computer.

She said she's noticed that if she's working with a 'large file' (60Mb),

she has to close MS Outlook. To me, 60Mb is NOT a large file.

- Kevin Olson

post deleted by me.

Something is definitely wrong. Unfortunately, it's not Windows Vista 64 (for once). It correctly registers all 8Gb of memory. When I check and uncheck the memory box, it shows all 8. I rebooted and Photoshop STILL only recognizes 2.7Gb as 100% of memory.

- Kevin Olson

I deleted my post because after writing it all out it struck me the CS2 is 32 bit. So 1.3 gigs of RAM usage is about right for Vista 64 bit running and CS2 is seeing the remaining 2.7 gigs. CS2 cannot see the other 4 gigs.?

I could be confusing printing drivers here, and if so, please forgive me.

It seems that there is a print ''spooler'' sub-application with the Adobe PDF printer driver. It's a helper app. I wonder if its buffer is being filled, and not emptying. If this is the case, you should be able to observe it loading and noting the memory, both physical and virtual, that it is using. Might need to start the PDF print function from Word, quickly note the load size, observe it under load and note, and then see if it goes back to the initial load state.

I had a similar issue with a very old PS driver for my Epson Stylus-Pro XL. I could print a couple of large format prints, and then it would fill up the spooler and just choke until re-boot. In my case, the 3rd party supplier had a newer driver with a better spooler. You could do a reinstall of the Adobe Printer driver, in hopes that it fixed any issue.

Good luck, and I wish that I could recall more of the details of my situation, though there were enough differences, that I may be well off base.

Hunt