This forum is consistent about the...

are the Adobe managers that run this business. If I provided the kind of customer service that I received yesterday and I won't even go into the details because everyone else has gone through the same hell. I was even insulted by the the jack-*** agent that said I didn't even know what I was talking about. Absolutely horrid!

If I ran my business with the type of customer service agents and lack of service they provide, I would be out of business. My gosh, business 101 tells you that it is a key to success because you have to satisfy your customers. Adobe's only enflames customers to the point of wanting to choke the person on the other end.

If you are going to outsource your customer service, they should be properly trained, empowered to fix a problem and willing to be resourceful in solving an issue for a customer. This is basic stuff, Adobe management team. You are hiding behind this group of unskilled, unwilling people and not living up to what I consider a code of honest ethics in having a business in the United States. You should be ashamed at the number of posts made by people you purchased your products in good faith and know have been mislead and mis-treated in trying to continue in their business relationship with you.

Like an earlier post stated, where are the executives? I would want to speak with one of them, speak straight up and honestly with them. But do you have the courage to face an angry customer? I challenge you to contact me. My email address is jcbtrooper@msn.com.

This forum is consistent about the...

I concur...Adobe has the worst customer service of any company I can think of...

Contact me carrollcompanies@gmail.com

I'll never buy from adobe again, and Ill make sure my friends don't either.

This forum is consistent about the...

A lot of the complaints on this forum refer to the problems of communicating with foreigners.

While these are valid, Adobe so-called support has been lousy for many years and I was

speaking to good ol' Americans and Adobe actually had competition.

Then there was the time I couldn't speak to anyone because ''they were in a meeting'',

which is what you're told when important executives don't want to waste valuable time

speaking to the unwashed. In the middle of the afternoon on a normal business day.

That one got me so angry, I actually managed to contact corporate headquarters and

someone pretended to be sorry and apologized.

Adobe should be ashamed but, when you're a virtual monopoly...